Current roof is 12 years old. Too steep and high for me to check. Wanted it checked prior to winter. Initial appointment scheduled 3 weeks out but was moved up to same week of calling them. Technician arrived promptly. Showed pictures of areas of concern which would lead to leaking issues in the future and made recommendations. Was able to do some work that day and scheduled bigger projects for future date. Prices quoted up front. No pressure. Highly recommended!