We had a small leak in our roof at one of the flashing points. We were scheduled for the end of the month but told that, if they had an opening, they would try to come out earlier. True to their word, they did come 3 weeks early. The technician was very knowledgeable and saw the issue quickly. He then said he could repair it or he would tell me how to DIY it. He carefully explained the costs and I had him go ahead. He also offered excellent advice. It has been raining and no leaks. Excellent experience all the way and I would definitely use them in the future.