Business Description:
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Categories
plumbers & sewer repair
Plumbing Masters
9299 W Olive Ave #207, Peoria, AZ 85345, USA
(602) 331-0001

Service

Total Experience

Will Recommend

Bill N.

Phoenix , AZ

Plumbing Masters

Mike did a good job but scheduling and cost made for a bad experience. I called on Friday for a leaking shower valve; more than a drip but a low flow. Lady I talked to said a plumber would be there between 1:30 PM and 6:00 PM. At 5:20 PM lady calls back says can't make it today so tomorrow Saturday between 8:00 AM and 10:00 PM. I believe she knew a plumber would not be available until Saturday because she knew I would call someone. Not an honest company. Mike the actual plumber arrived Saturday morning at 8:30 and replaced the entire shower valve. Did a good job but the cost was $1,200 dollars which I know is outrageous. Yes Mike had to cut through the wallboard Etc but nothing unusual about this repair. I realize a company has to make a profit but $1200 dollars is just too expensive.

Because the replacement of a badly leaking shower valve cost was $1,200.00 dollars and scheduling was dishonest and waisted lots of my time and water I cannot recommend this plumbing company. I will not use them again.

comments

Bill,
First off, I would like to apologize for not being able to get to your home on Friday. I assure you that we do not tell people we can make it out to their home knowing that we will not be going there. That just wouldn't make any sense. We tried to fit you in and we just couldn't make that happen. However, we did get to you first thing on Saturday morning. I assure you that we are a integrity driven company that does not practice deceit! I work hard in my business everyday and this concern of yours will be addressed to my team, so that they know how we were perceived so that we can train on this to get better.
Our pricing is a flat rate fee, a straightforward price that was given to you right up front before we did the job. You knew this price and had the ability to decline the work at this point or try and bargain. We even waived the $49 fee we charge to come to the home due to us not making it to your home on Friday.
When you signed your name and told Mike to begin the work you took away our ability to walk away from the job because you thought $1106.40 was too high of a price. This is our price to replace a shower valve that we must cut into a wall and remove. I looked at the pricing and you were charged $1,106.04 not $1200. Our plumber did the job he agreed to do for you at the price he quoted you upfront, he gave you a high quality valve and a warranty, as well as a Professional install.
I understand you believe this price was too high, but compared to what? If you get 3 apples to apples bids on other reputable plumbers invoices I will match the middle plumbers bid. I don't know how an unhonest plumbing business could be more fair!!! We are integrity driven, I may not be the cheapest guy in town and I don't want to be, but I know for a fact I am not the most expensive! I am after a 10% profit on each job and all I want to do is maintain my business and be able to serve you long into the future! The only thing we are guilty of here is not being able to show up on Friday and I apologize for that but dishonest, No way!
Thank you
Brian McQuistion
-Owner

Plumbing Masters commented on 08/16/2017