i called your service,to diagnose the cause,of. my air conditioniong failing Your rep responded within a few minutes and arrived at my address in an hour. when it was ascertainrf that I needed a new unit, thst was when the pleasantries stopped. I asked my regular service company for a competive bid on the system which was $699 dollars,less than your cost. your service man voiced loudly enough for my neighbors to hear that he wasn't sure,why I called him After being subjected to his frustration and obvious contemot with my decision to ask for another opinion I politely paid him for the service call. Since it was a holiday weekend and very hot I would have elected your company no matter the cost difference.