Tom came, diagnosed the problem, and told me what was wrong without making me feel stupid. He was very friendly and took care of things. It was an overall pleasant experience. I'll definitely use Little Tommy's Plumbing Shop, Inc. again. I especially like that it's a small company with only about eight people, so they are all familiar with our house. It's not a big company where you don't know who's coming and going. They are kind of like an old-fashioned company that doesn't act like they're doing you a favor by answering the phone. That is huge to me. It was a really positive experience. They're happy to help. Tom even went out of his way to give me a recommendation for a paver for our driveway, which he didn't have to do.