I would say that I am pretty satisfied with how the work from Benjamin Franklin Plumbing went and it was a pretty smooth process from start to finish. I didn't have any problems with their service or with the results that I got. I just hired them to do some general plumbing work around the residence. I would describe the staff as professional and easy to work with. I would definitely recommend this company to other people. I'm just happy with the entire service so thanks for the help.