I received a phone call saying that they had a cancellation, so they were able to do the installation a day earlier. They arrived at approximately 9:30am and put down a layers of protective tarps and began working. They kept me informed as to what they were doing and even closed the door when it became too noisy. Upon completion, they gave me a mini inservice of what I needed to know about my new tankless hot water heater and the surrounding area. Then they cleaned up and took the old tank away at approximately 3:30pm. Also they never requested a fee for the initial appraisal as some plumbers do in this area. Would recommend Benjamin Franklin Plumbing.