I was having an awfully high heat bill and wanted to check to make sure the furnace was working fine, so I called Pass One Hour Heating & Air Conditioning. The serviceman who helped me, his name is Ben, adjusted one thing and gave me some good advice. So it's so far, so good on the service. Ben was very nice and very competent and answered my questions. I could understand what he was saying, and I don't know very much about these types of things: air conditioning and furnaces. But Ben was very kind and very considerate and just explained things very well so I understood. He even checked the thermostat to make sure it was working good--and everything is working good.