I called Benjamin Franklin Plumbing because we had a problem. We were able to get the appointment that worked for us, and they showed up, on time, and fixed our problem. There was a pipe that was leaking on the outside, by our well. Their office staff was courteous when I called to set up the appointment, and the plumber was professional, respectful, and was able to replace the leaky pipe. This was my first time using them, after finding out the plumbing company I had used previously, were bought out by Benjamin Franklin Plumbing. I would also consider using them in the future.