I had a great recent experience with Benjamin Franklin Plumbing. I have a well that has a water pump and the motor for the pump died. The staff from this company provided a simple replacement and everything is working pretty well. I have used the company for other services in the past (work for my furnace, air conditioning unit, and some other repair work). I have been impressed with their consistency, so I would definitely recommend them to other people. I would describe the staff as very friendly and I would keep using them.