This was my first time using Benjamin Franklin Plumbing. And I was very, very satisfied with their work. They fixed my leaky faucet and checked my water softener. If I ever need a plumber in the future, I will call them again. Their rates are comparable because I was content with what they charged me. They were respectful of my home. They were professional and easy to work with as well. They were polite, courteous and knowledgeable. Making the appointment was easy too. I would recommend Benjamin Franklin Plumbing to my family and friends.