I called them with a hot water heater issue the service teck called to ask about the problem we had , I was very glade when he told me up front they didn't carry that brand parts or could get them . He dignost the problem over the phone and gave me his personal cell if any questions I had latter. It was a rainy Friday evening and I knew it would take hours for him to get here , if I have to have a need for a plumber I will call they back . I would rather have someone tell me up front they don't have parts or avaibilty to them verses come out charge me for the same info. I'm sorry I can't remember his name but I hope his boss knows who was giving the call to Marietta Ga. Friday evening , he was very helpful . J. Phillips