I emailed late at night that my furnace was out and had a call before 8am the next morning to schedule service. Jed came out and while I couldn't be there in person he was able to walk me through the repair options and cost along with replacement options and cost. I went with replacement and Jon M was there by 7:30 the next morning to start working. Jon was great to work with and seemed to have a high level of pride in doing the job right. Everyone I had contact with provided excellent service; from phone calls with the office, Jed at the initial service call, and Jon at time of replacement. Not the first time Ive used Kath/Aquarius and won't be the last.