That morning I believe I called at least 5 different local companies and either no one picked up or the prices were outrageous. I apologize for forgetting the technicians name that came out but he was very helpful. He let me know what was wrong, how he would fix it and the cost. He didn't give me the run around about things that didn't need to be done. He was very respectful and well mannered. I was extremely excited to find out the company has a sort of maintenance membership. That's not something many businesses in this field offer that I know of. Very affordable and that's saying a lot for a cheapskate. One hour will be my "go-to" from now on.