The technician I worked with from One Hour Heating and Air was named Nick. He was extremely helpful, nice, and accommodating. I have two kids and a dog at home and they really made it feel like a comfortable experience. The technician gave me a very fair recommendation on routine maintenance for my heating and air system. My unit is about 15 years old but he still didn't try to sell me a new one. They're prompt and very respectable to have in your home.