I would like to loudly say BIG THANKS to Comfort First Heating and Cooling guys who helping me, relatively new HOME owner and NEW resident of Charlotte, be happy in my warm on the winter and cool in the summer place.
My story starts in November, when technician Chris Frank came to service heating system. Very professional, called 30 min before arrival, checked everything, clean-up, made some useful suggestions and offers installation of UV Light inside the System to prevent allergies and other unhealthy stuff coming from Air ducts + recommend to signed up for the maintenance contract where they come out annually and do the tune-up on my units. In March, after Daniel called to schedule appointment (as part of maintenance contract), another technician, Raverton, came to install the Light and do regular AC check-up and service. And, as he’s working on my System, Control Board failed... Arrrgh...But....Lucky me, Raverton has many years of experience and it helped him to find and provide ‘temporary’ solution, so we will be OK till replacement Control Board will be installed. He called office and make initial request for replacement part and gave me an estimate price. Honestly, I don’t like the price...So I requested to talk to Parts Manager. Wes call me next morning (because initial conversation were around 6 PM), explain Price in details, and, after some negotiation deal were made ;-)...Couple days later heat wave comes, and Comfort First Heating and Cooling gave me much needed buzz and inform they can come next day to do Control Board replacement. Good!!! So, next day Raverton came back with new part and installed it (should I mention it were over 90 degrees heat in the attic), and checked ALL system functions to be properly sets and works.
In this day and age to find a company who is all about the customer is, to coin a much used phrase, a breath of fresh air. I cannot recommend Comfort First Heating and Cooling more highly! Try it! You'll be glad you did!!