Business Description:
5 449 reviews
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Categories
plumbing, heating, and cooling
Reliable Plumbing & Heating Services
449 Redwood Ave, Sand City, CA 93955, USA
(831) 375-3475
http://www.reliableforyou.com

Service

Total Experience

Will Recommend

Paul M.

Marina, CA
Reliable Plumbing & Heating Services

furnace problem

Had a furnace problem where the pilot light won't stay lit. Person came out asked for $199 to diagnose the problem on top of the $59 house call. Told him I already tried replacing the thermocoupler. He redid same thing and kept saying the furnace is too old. So I paid him $258 and he DID NOT diagnose the problem since diagnosis means finding what was wrong. Said the only solution was to replace the furnace. This is a bait and switch tactic and I certainly will not use this company any more. Told me the furnace will cost over $4000 to replace. I got someone else to replace it for $1600 ! Stay away from this company!

comments

Paul H., Thank you for your feedback. I'm sorry to hear you had a less than satisfactory experience with us. As John, one of the owners mention when you spoke on the phone with him, we would never scam you or any of our customers, and are only concerned with your best interest. Our mission is to make our customers MORE than satisfied with our service.... Not just merely Satisfied. Our technician felt that it was in your best interest to replace your furnace based on its age, and offered to credit you the diagnostic charge if you went with a new furnace. If you would like to discuss this further, please contact our office at 831-375-3475.

 Reliable Plumbing & Heating Services commented on 10/08/2018
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