Business Description:
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Categories
plumbing, heating, and cooling
Benjamin Franklin Plumbing & Minuteman Heating and Air
9500 Ray White Rd STE 200, Fort Worth, TX 76244, USA
(817) 210-3031

Service

Total Experience

Will Recommend

Dona V.

Fort Worth, TX

Benjamin Franklin Plumbing & Minuteman Heating and Air

Not a happy experience!

I have used Benjamin Franklin Plumbing & Minuteman Heating and Air before to service my air conditioner for me and they have always done a good job for me until the job they did several weeks ago. They came out to service the system and they had to blow compressed air through the pipes as part of that. I know that because I had to sign a waiver in case the air pressure damaged anything. Then the system flooded. I called them to come back out and see what was going on. Once again I was asked to sign a waiver and that is when I got suspicious. I asked that service tech why it needed to be done again and he said that was where the clog was. He also said that if the work had actually been done, then there would not have been the clog. So, it looks to me like the first service tech either did not actually do the work, or he did not do it right. While I am happy that they stood behind their work and got it fixed, this was not a happy experience for me. It was pretty much a hot mess for about three weeks.