Business Description:
.
Request Appointment
Categories
plumbing, heating, and cooling
Benjamin Franklin Plumbing & Minuteman Heating and Air
9500 Ray White Rd STE 200, Fort Worth, TX 76244, USA
(817) 210-3031

Service

Total Experience

Will Recommend

Mildred O.

Arlington, TX

Benjamin Franklin Plumbing & Minuteman Heating and Air

Labor prices seemed exorbitant to me.

Labor prices seemed very high to me. Even with a senior discount, $709 seemed high to put in a new disposal and kitchen sink parts when we supplied all the parts. Very hard to pay when my mother doesn't get much more tha $1100 each month to live on.

comments

We understand that plumbing repairs can be expensive, and that is why we always do a complete exam of the work needed, and then present the price for what needs to be done, with options, before any work is started. Your Mother was given options for the work needed, and these options included the complete cost for each beforehand. She chose the option and price that best suited her situation. It is important to note that all the parts were not supplied, and that she still received the best warranty in the area for the work we did. Before the work was started she also initialed the option she selected (that included the price), and then agreed to have us do the selected work, at the price indicated by signature. Once the go ahead was given, and the work was completed, she viewed and approved with another signature, and then paid us. How could we have been more fair and upfront? We did nothing that cost her money without her express written consent - pricing included, before the work was begun? If you would like to discuss further, please call us in the office and we will be happy to review the job with you. Until then, we hope you have a wonderful day!

Benjamin Franklin Plumbing & Minuteman Heating and Air commented on 11/22/2017