Called on Friday morning for an appointment to have a technician to clear two slow running bathroom sink drains. Much to my pleasant surprise, an appointment was made for that afternoon. At lunch time, Ben Franklin's office called and asked if a technician could come now. Lance arrived within twenty minutes and went right to work. He was very professional and personable and kept us informed as to what he was doing and the costs. After about two hours he not only had both sink drains cleared, but cleaned out the pipes leading to the sinks. We are very happy with the Ben Franklin service and personnel and will gladly recommend them to our family and friends.