While I found them to be a bit pricey, I was very pleased with the technicians and the work they did. I've had more than one technician at my home, and all have been very pleasant and knowledgeable. They explain things and will take the time to answer questions. Also, no high pressuring to buy the most expensive option/service. I really appreciated that they have Saturday service because it is difficult for me to be home during business hours. I would definitely use them again.