As far as the facilities of Award Self Storage go they are really pretty good. My issue is with the people who run the place. They tell you that you have ten days at the start of the month to pay for your unit or they charge a late fee. I recently paid on the tenth and they wanted to overcharge me because I did not pay on the ninth. What they say versus what they do is wrong when it comes to payment times. Other than that I have had no problems with the actual unit.