Overall, they are a well-run company, and I trust them. They are conscientious, easy to work with, and they return your calls. They are there when you need them.
I have been using Award Self Storage for nearly 12 years now. The people who run the place are very nice people to talk to, and very conscientious. They are easy to work with. The only complaint I have is that the prices keep going up. For a long time, the prices were stable, but now they can even go up during the year. I do understand that I am paying less than a new customer would pay, and I appreciate that. They are at least trying to do something for us. They are there when we need them, and often, they stay late to help their customers.