I have no problems with Award Self Storage. I've had my things in storage with them for close to three years, and I feel that they're safe secure. I do think the storage areas need some tender, love, and care, as they can be a bit dirty, along with having rust on the bottom and sides. But it's good, and the people working there are great. I live around the corner so I pay in person, and it's always nice to see them. I will absolutely continue to use their facility.