Award Self Storage

Business Description:

South Jersey's premier self storage facility - voted Best of South Jersey 16 years in a row. Located on Burnt Mill Road just 1/4 mile from Voorhees Town Center.

Categories

self-storage facility
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Jane's Review

Service

Total Experience

Will Recommend

Cherry Hill, NJ

Award Self Storage

Norma was nice

I visited Award Self Storage in July. I looked at a 2nd floor unit and quickly decided I wanted a first floor unit. I went home and reserved the first floor unit so I could get the one additional month free, a $20 gift card (that I never got) and a discount through AARP or AAA. I returned to Award Self Storage and completed the paperwork (again I didn't mention the 2nd floor unit). Although I didn't inquire, as I was leaving the facility the associate told me that my monthly payment would be approximately $84 a month. When I received my first bill of approximately $103 I called Award Self Storage and left a message regarding the difference in payment. I got a call back with a message that the $84 payment was for the 2nd floor unit ( I never expressed an interest in the 2nd floor). I did not have a document confirming the lower payment so I didn't pursue.

comments

Hi Jane. You placed your reservation the Sparefoot.com, a 3rd party booking service that compares prices at many storage facilities. The $20 gift card is a promotion they offer, and I am concerned that they never sent it to you. I will follow up with them as to why they never sent it to you. Our second floor units are discounted but if you would prefer a first floor unit please let me know and we can arrange a transfer as soon as one becomes available.

Award Self Storage commented on 10/29/2019