Tech was very friendly and did his job well. The lady I talked to at the office was beyond friendly and nice. The only thing wrong was I should hae told her when I made the appt that I could afford the /$69 fee but was shocked at the total price even though he offered us a small discount. I was expecting to pay around $100 at the most. Probably will recommend you to others but warn them about the price we paid for about 20 minutes of work.