I wanted a furnace tune up but ended up paying way more than I wanted. Plus offering to become a club member to get better pricing is nice but having to pay to become a member is NOT a good practice. I honestly feel like I paid more than I wanted and well the club member program seems like a ripoff because you have to pay $199 for it and it only covers to tune ups? So I paid more for my tune up than what I was quoted on the phone. You should offer the membership for free so you have a loyalty program and a list of customers which in most industries you have to pay for a customer list. So I feel like I paid for something I didn't need. Very disappointed overall.