Contacted LYH using their web site 'Contact Us' form in order to solicit their assistance with an HAI security and automation system update. I received a call the next day from both Frank (AM) and Nick (PM). Nick and I spoke by phone, reviewed the installed HAI system and other equipment, and agreed on the initial list of items to accomplish as well as the date / time for the visit.

Nick was prompt, prepared, and accommodating. He accomplished the items agreed upon in a timely manner given that he had never seen the home's installation prior to this visit.

Once done, Nick and I discussed additional items I'd like to see accomplished. We tentatively set a followup appointment for the following week. Nick and I communicated throughout the week via email and phone to stay in touch regarding scheduling.

On the agreed upon date, Nick again was prompt in his arrival. He staged his materials and tools, dove right it and even let me assist in some of the work. After the bulk of the installation was complete (wiring and contacts), he setup to perform the configuration within the system's controller. He tested each change to ensure it was functional, made a backup of the updated system configuration, took notes so that he had references as to what changes were performed, then broke all of his things down in preparation to depart. We cleaned as we went so that there was no rush to clean when the project was complete.

I would have Nick back out to the house whenever I needed HAI support and installation as well as expanding our security, automation, and distributed network installations. He is accessible, willing to work within our schedule, and makes suggestions that make sense for our situation and home.