Disappointed with service.I was solicited to purchase a maintanence service at a discount cost..Technician left home without verifying if the unit was blowing cool air..I have not had any issues prior to this maintenance. The next day it completely stopped working on a Thursday .I requested a different tech come out for second opinion and they did not come until saturday morning. The tech said the motor is gone. WELL WE HAVENT HAD AIR IN THE HOUSE SINCE. VERY FRUSTRATED THAT YOU HAVE TECHNICIANS OFFER SERVICE ON THE SIDE AND TAKE ADVANTAGE OF A PERSON WITH FIXED INCOME..THE PRICE QUOTED TO FIX WAS $5000 AND REPLACEMENTS WERE $9000- $11000...You have just lost your customer!!!