Chem-Dry of Napa Valley took care of business. I feel like it was an experience that was easy. This was my first time using them. They gave me a quote over the phone, and it actually ended up being cheaper after they walked through, gave me an estimate and did the job. I had gotten my carpet steam cleaned before by another company, and there were stains that didn't come out. Chem-Dry of Napa Valley was able to get all of the stains out of my carpet.