I had an excellent experience with Stacey the estimator. She was very thorough and spent a lot of time trying to determine whether my natural clay tiles could be refurbished/cleaned up. She called the main office and then determined that the work could be done - at a very high price. I was willing to pay to get the showers cleaned and updated looking.
When the team arrived, they again were very friendly, professional and did their very best to provide the service in the quote. That said, after trying three different methods, it was finally determined that the tile cleaning could not be done. I was disappointed but agreed that they had tried to do the job. Ultimately, I was quite disappointed that this "try" to clean my tiles cost me $230! Essentially, it cost a lot of money to find out the job couldn't be done. They should have just said up front that it wasn't going to work and save me the money up front. Wonderful people, probably a great company - but a little expensive for just a quote/sample.