I was in need of just two boxes of a very specific wood for the repair of water damaged floor. Everyone I called needed to special order it at high expense and John was the only one that went out of his way to find a way for me to share the cost with another customer. He really made a stressful situation easier to deal with. In addition, he patiently answered all of my other questions related to hardwood floor care and maintenance. Just a great experience. Thanks.