Chem-Dry does as best as they can, and Jason is very good. We have a small house and they just did the living room--it was about $130--but it couldn't have taken long. We moved the furniture and vacuumed. I don't know how long it took him--it was probably a few hundred s.f.--but it seemed a few dollars higher than normal. It might have been someone Jason sent to do it who didn't know. But, as far as the experience, these guys have done good. He's always been real nice and comes when he says. All in all, I think they are good.