I was very satisfied with the work performed by your company. I called late in the afternoon and spoke to Christie. She listened to my problem and immediately put me on the schedule for the next day. I got a call the next morning from John who told me he had a technician in my area and he would be there in the afternoon. Later on in the day I got an email telling me the tech was on his way. They even sent a picture of the tech which I thought was great. I'm a widow and live alone. When the tech arrived he was very professional. He assessed my problem and told me there were two ways we could fix the problem. Either do a fix which he said would i ld work but didn't know how long it would last. The water heater was 27 years old. I asked him how Mich it would be to replace it. He gave me a price which I knew I couldn't afford. He got right on the phone with his manager and they wired out a price that was doable. He went right out and picked up the new water heater and then came back and installed it. When he was finished he cleaned up after himself. He even put the clothes back in the closet. I would definitely do business with this company again. Thank you very much.