My water heater stopped working, so I called Scott Hale plumbing. The next day, Sterling came out to take a look and listed some potential causes and some alternatives to get the problem fixed. It turned out the cause was a failed gas valve which was covered under warranty.

After a couple days, I noticed a strong natural gas smell coming from the water heater and called Scott Hale back. Within a couple hours after receiving my call, Sterling came back (on a Saturday) to inspect and repair the gas leak with no hassles.

Although it took two trips, I was very impressed with the responsiveness and service from Scott Hale plumbing (and Sterling) and their committment to getting the job done right. I would definitely use them again.