I was very happy with your serviceman, Ken. He serviced the air conditioner and removed a dead mouse and a pile of seeds. He also brought the insulation for the pipe I had requested. Unfortunately I had not stated the amount as I had made this request originally to the previous serviceman when he was on site and I had expected him to note my request. When I called in I thought I would just remind you. Ken was very pleasant to deal with. He did not have enough insulation but came up with a solution to solve the shortage of insulation and I am sure it will do the trick. Ken is definitely a keeper and I hope he will continue to service both my furnace and air conditioner . Thank you.

Marion Dunning