The rug that they cleaned and replaced the fringe looks fine. I cancelled the steaming cleaning and sealing of my floors due to no one getting back to me. regarding when the job could be performed. And because local companies provide a similar service at much lower cost. Even if their work only lasts a year it's still cheaper than Appleby C & R . If I have to have my floor cleaned every year the costs is still less and the local availability is convenient I believe because they are located in San Leandro their rates are higher. I also feel Appleby would prefer to do business with large companies and corporations who can afford their rates and scheduling.