The initial setup of the meeting with Naturewise Chem-Dry was extremely easy. They were also extremely timely. They were here within two days. About thirty minutes before they arrived I got a call and they showed up exactly on time. We went through everything, looked at the carpet, and talked about cost. Then they brought in their gear and cleaned the entire basement and upstairs within an hour. It was regular cleaning and also some urine stains and smells. The next day, the urine smell came back in one area and they honored their guarantee and came back the next day. Within twenty minutes they were done.