I've always been very pleased with Naturewise Chem-Dry. I've been using them for three or four years, or even longer. I have confidence in both Eric and Paula. I have two kitties, and Naturewise may need to come back and do some spot cleaning for me. I have recommended Naturewise Chem-Dry to many other people. I even paid for them once to do my son's carpet. I really like them, and they do a nice job.