I am a long time customer of Bruce Solomon Plumbing, Heating & Air. One of our faucets had started to leak and we had to have them out to repair it. The manufacturer of this particular faucet is aware that it does have a defective part in it. The technician that came out discovered the issue promptly and he ordered the replacement faucet and came back the next day when it came in. He replaced the faucet and by the time he left, you could not even tell that he had been doing any type of repair. I will continue to be a long time customer for Bruce Solomon Plumbing, Heating & Air and I am grateful that they knew about the defect of this faucet and were able to get a replacement quickly!