Business Description:
Plumbing, drain, heating, and air conditioning installation, service, maintainance, and repair serving Baltimore, Howard, and Carroll County
Categories
plumbing, heating, and cooling
Bruce Solomon Plumbing, Heating & Air
12452 Owings Mills Blvd, Glyndon, MD 21136, USA
(410) 833-2188

Service

Total Experience

Will Recommend

Edith S.

Baltimore, MD

Bruce Solomon Plumbing, Heating & Air

Very Disappointed, I Feel Like I Was Taken Advantage Of

Bruce Solomon Plumbing, Heating & Air was a bit of a disappointment. This was my first time using them. I have seen their trucks around town so that is who I called when I needed to have my toilet reset. Their quote was $80-125. The technician who came out was prompt, professional and polite. He was respectful of my home. They did not need to install any new parts. There was no change in size or equipment. There was no installation of any old parts and there was nothing wrong other than the toilet needing to be reset after putting in new flooring. They charged me $277 to reset it. My kids are very appalled that I paid this much to have a toilet reset. I feel like I was taken advantage of. I live in an adult community building with 168 units. I know a lot of companies depend on word of mouth from customers. I hope when Bruce Solomon sees this he will make adjustments to my billing to rectify this problem. If I was quoted $80-125 it should have been within that range. Since lots of companies rely on word of mouth from their customer's satisfaction (and if this is not fixed) I will absolutely tell all the tenants in our adult living facility not to use Bruce Solomon Plumbing, Heating & Air. This was outrageous and I truly feel taken advantage of.