Business Description:
We serve the Richland, Washington area and beyond. We are very easy to find ...
Categories
auto body repair & painting
Atomic Auto Body
520 Wellsian Way, Richland, WA 99352, USA
(509) 946-1681

Service

Will Recommend

Total Experience

Bryan S.

Richland, WA

Atomic Auto Body

Great in theory but poor execution

I already posted this review on Google, but got an email asking me to review here too. We needed a small amount of body work done so we got a quote from Riverside Collision and Atomic but chose Atomic because it was faster and didn't have what looked like unnecessary labor. Unfortunately for us, Riverside was right. What was quoted to take two days took two weeks because the Atomic repair planner didn't know what he was doing so a supplement had to be submitted to our insurance. The manager at Atomic apologized profusely and effectively told us the planner screwed up, but didn't offer anything besides some kind words. The repair looks okay (the tape lines are pretty obvious) and the desk crew were very nice, but a bad repair planner really screwed our experience up and cost us 7+ additional days of a rental car. Also, not sure who is in charge of the website that lets you track your car, but that was never updated. It still has our repair as listed in the "Estimate" phase. We'll stick with Riverside from now on.