I thought our host from Balloons Above The Valley was wonderful. She was just absolutely fantastic. I was really impressed with her and how she immediately dealt with all of the issues. She greeted us in the hotel lobby and it was clear that her customer service was excellent and topnotch. She was so organized and clearly this was her passion and she was doing what she loved. The whole day was wonderful and the experience was great. The food was delicious and everything was totally nice. It was a beautiful view to see. I think the only thing that my friend and I had talked about how was how quick it felt. I wish we could have stayed up there a little longer. I wish the time in the air had been closer to an hour and a half and we did see some balloons come up earlier than we did, so we hoped that we could go in the air earlier, too. As far as the experience and customer service went, we were not disappointed. You could tell the people that worked there loved it. They were efficient and caring and it was so nice to be sit back and be taken care of. I've worked in customer service for years and I do not have one complaint. It makes a difference when you see people who enjoy what they are doing. You can tell that the people who work there want to be there, and that just draws me in as a customer.