This December 24 I suddenly noticed that it wasn’t my illness that with making me feel cold but the fact that my furnace wasn’t working. A local friend called MarGo for me, as he happen to know Joe could be found. Within minutes, he was at my home and able to temporarily fix me until we made it through the holiday. Best of all, first thing Wednesday morning, after the holiday, I got a call checking to make sure I was still toasty . Within a couple of hours the permanent fix was being done. I would say the best thing about this company is the reliability , courtesy, and the attention to detail.