Chem-Dry cleaned our expensive chair in 2019, and I had to call them to say I was not happy with the cleaning. They left stains and markings all over the chair which, it never had before. They came out several times to fix their mistake, each time they said they know how to fix it. Well, they didn't. They kept on making it worse.

I spoke to one of the owners, Katie Buckland, she said to me, she would pay for the cost to have the chair recover. Well, we spent countless hours looking for service and material. It took many calls into the company for Ms. Buckland to return our calls, when she did, she backed out of her verbal agreement. She said, "that is too expensive, I can't pay for that I will pay you this _." Well, as of August 2020, her insurance company paid us a very small amount. We will have to pay out of our pocket $3400 to have it recovered.

Their website clearly states, "We will send a professional upholstery cleaner to refresh and clean your furniture, bring new life to your living space." Didn't to ours!