Simply Magic Chem-Dry cleaned a rug for me and it turned out better than expected! I think their fees were pretty good, but I decided to take the rug into them myself to save some money. I believe it is a little cheaper to do that. There is one lady who works customer service for them and she is really nice! I recently picked up the rug and there had been stains on it that I was not sure they could get out. I was so surprised to see that they did get all of the stains out. I have a heightened sensitivity to chemicals and I chose Simply Magic Chem-Dry specifically for that reason. When I got the rug home it did not even smell of chemicals at all. I have had rugs cleaned in the past like this by other companies and it meant not being able to breathe in my own house. I was really excited about that! I liked their work so much that I think I am going to have the company come out before the next holiday to clean the wall-to-wall carpeting in my home. A lot of company has been allergic to pet hair and the process done by other companies has not been as effective. They got all the pet hair off this rug I brought into them too. I will recommend them to everyone from now on.