I have a room with a rug that is pretty old and the rug probably should be replaced. But rather than replacing it I looked on the internet and did a Google search then I found Simply Magic Chem-Dry. I gave them a call and asked about pricing for the rug and the size. They went over the pricing and the process they do then we set up the appointment. The cleaners arrived on time, in fact, they arrived a bit early. They were professional and polite. They did talk about the rug and after some time working on it explained that they would use more chemicals to try to get it cleaner so the pricing was a bit higher than I was quoted on the phone but I do understand based on the condition of the rug. With what they had to work with they did make it look much better. They got it done quickly and they were respectful of my home. They were careful with the machines so they didn't mar the walls or floorboards. I was pleased with the work they did and I would use Simply Magic Chem-Dry again!