I have used Simply Magic Chem-Dry several times before. They most recently came out to my home to clean my kids' bedrooms. Everything turned out great! The technician they sent out was great too. He was very respectful and polite. As for getting an appointment, it was very easy to arrange and they always send someone out pretty quick. The techs are always on time and work quickly as planned. I highly recommend them. Simply Magic Chem-Dry's service is always great and a good experience.