Overall, I had a great experience with Simply Magic Chem-Dry. The company was able to help me get one of my carpets cleaned to the best of their abilities. I am happy with the results since the carpet looked much cleaner after the service than it did before. I thought that the staff was very professional and I didn't have any issues getting them to complete the job. I would definitely recommend this company to other people. I would give the staff five stars for the service that I received. Thanks!