A simple check-up always turns into a list of 3 or 4 recommended replacements of items that don't really need replacement. Previously under the Gold Plan, routine tune-ups were covered. Now the technician recommends replacing the same parts every year even though they are predicted to last 4 to 5 years. Every year they want to replace more piping at $500-$1000 for no apparent reason. I wish there was more continuity of experienced professionals that understand steam heating systems.